explore our market researches

Market reports

See all

News I published 02 December 2022

Share of installers working remotely differs vastly between countries

Labour shortages are an ever-pressing issue in the world of construction and installation. That is also the case for electrical installers, who are in high demand and ever shorter supply in most European markets. One solution is to improve installers’ efficiency so they can do more installations in less time, for instance by developing plug-and-play systems that are quick and easy to install.

That might save time on the installation but does not reduce time spent on maintenance and solving problems and malfunctions in systems that are already installed. Luckily, an increasing number of products and systems are connected to the internet. Aside from allowing owners control at a distance, these connected smart products allow installers the opportunity to monitor performance, assess malfunctions and run diagnostics of systems at a distance.

This possibility can save installers enormous amounts of travel time, as they may be able to solve a problem at a distance. If not, it allows installers to come well prepared and faster and more efficient on-site visits. Manufacturers are increasingly developing connected installation products that also allow working at a distance and can potentially save installers much time, but how many installers are making use of this possibility?

Installers work remotely the most in the Netherlands and the least in Germany

For the Q2 2022 report of USP Marketing Consultancy’s European Electrical Installation Monitor, which focuses on smart buildings, we asked electrical installers from seven major European markets whether they have experience with working at a distance with smart installation products. As it turns out, this varies widely per country. The largest share of installers that have experience working remotely is found in the Netherlands (73% of installers), which is not surprising. As we saw in a previous article, the Netherlands also has the highest share of installers involved in installing smart products.

The country with the lowest share of installers working remotely is Germany, where only 23% of installers claim to have such experience. This may have little to do with the number of smart products installed, and more with legislation. The most concrete explanation is that Germany has some of the strictest privacy legislations in Europe. That complicates the legal aspects of accessing a client’s system, thus preventing installers from working remotely.

Working remotely expected to continue to grow

Aside from legislation preventing installers to work remotely, they may also just be reluctant to change their way of working. Like many construction and installation professionals, electrical installers can be traditional in this, which can delay the growth of working remotely a little. Nevertheless, the time saving benefits of working remotely will win it from tradition if work pressure is high, which is what we already see in some countries.

Interestingly, installers who have experienced working remotely are positive about it. In all countries, most installers who worked remotely liked it, and only a tiny fraction considered the experience negative. By now this should not come as a surprise, but as a confirmation that working remotely indeed gets more jobs done faster in times of high work pressure due to labour shortages.

These shortages are expected to be a continuing problem. Meanwhile, the number of smart products installed is growing and the demand for smart systems will only increase due to other trends like sustainability for instance. Put together, both incentive and opportunity for installers to work remotely with smart products will only increase in time to come.

For manufacturers of smart installation products, it is essential to know in which markets these products are used the most and how usage is developing. For an overview of installers’ usage of and experience with smart building products and installations in seven European countries, we refer you to the Q2 2022 report of USP Marketing Consultancy’s European Electrical Installation Monitor.

Fresh Insights Await

Our latest reports

Delve into the newest findings across various market segments, crafted for a cutting-edge overview. Explore our latest reports, brimming with up-to-date data, trend analyses, and in-depth examinations, all tailored to provide you with a comprehensive understanding of the current market dynamics.


Home Improvement



BIM Q4 2023

2024 246 pages

Key insights regarding the BIM usage and behaviour of European architects, and our latest future building volumes prognoses


Purchase Channels H2 2023

2024 123

Explore the buying and ordering behaviour among contractors in H1 2023. Uncover the key channels used, share-of-wallet and much more.


Behavioural segmentation and media usage report 2023

2023 75 pages

This report provides a comprehensive overview of purchase behaviour, products, and media usage, specifically focusing on European handymen. It delves into how handymen use media, and for what purposes, and examines their habits and preferences in terms of purchasing behaviour.


Purchase behaviour 2023

2023 64 pages

Uncover the purchasing behaviors among painters in 2023. Understand the factors driving their choices and how they relate to product and brand preferences.


Sustainability Q2 2023

2023 94 pages

Uncover architects' perspectives on sustainability in Q2 2023. Explore the evolving sustainable practices and the impact on architectural designs and project implementations.


Media orientation Q1 2023

2023 95 pages

Unravel the media engagement trends among European architects in Q1 2023. Delve into how different media channels are utilized for information, inspiration, and professional growth.

Home Improvement

DIY or DIFM Q4 2023

2024 70

Explore the prevailing trends between DIY and DIFM in Q4 2023. Understand consumer preferences and the factors influencing their choice between DIY and DIFM.

Home Improvement

Branding Q3 2023

2023 93 pages

This report offers an extensive overview of the home improvement industry, with a focus on branding and the most popular brands within different categories. Within this report, you will gain insights into how customers perceive home improvement brands and what motivates them to buy certain products.

Home Improvement

Purchase channels Q2 2023

2023 114 pages

The European Home Improvement Monitor offers valuable insights on purchase channels in the European home improvement industry, examining the evolving preferences and behaviors of consumers across traditional retail and emerging online platforms.

Home Improvement

Rise of digital natives Q1 2022

2022 120 pages

Explore the impact of digital natives on the home improvement sector in Q1 2022. Discover how digitalization is shaping consumer behaviors and market trends.

Home Improvement

Purchase Channels Q2 2022

2022 124 pages

Uncover the prevalent purchase channels in the home improvement sector during Q2 2022. Delve into consumer preferences and the factors influencing their purchasing decisions.

Home Improvement

Do-it-yourself or do-it-for-me Q4 2022

2022 93 pages

Explore the prevailing trends between DIY and DIFM in Q4 2022. Understand consumer preferences and the factors influencing their choice between DIY and DIFM.


Training needs Q4 2023

2024 110 Pages

This report explores the training needs of installers, both digital and personal. The full report covers all important training needs & aspects and offers a comprehensive overview of business development in the installation sector across important European countries.


Purchase channels Q4 2023

2024 97 pages

This report offers a comprehensive view of the buying and ordering behaviour among electrical installers in Europe. Within the report, you will find key information on the purchase channels installers use, the share-of-wallet per channel, the way of ordering and much more.


Services in the Installation market Q2 2023

2023 111 pages

This report explores the type of support installers anticipate from manufacturers and to what degree. Alongside a thorough examination of installation services, the report presents a comprehensive overview of business development in the installation sector across important European countries.


Sustainability Q1 2023

2023 99 pages

The European Mechanical Installation Monitor report provides a detailed analysis of the plumbing and HVAC industry. This report specifically focuses on sustainability aspects in the industry.


Purchase channels Q3 2023

2023 106 pages

This report provides a comprehensive view of the attitudes of installers toward purchase channels, specifically among HVAC installers. In the report, you will find insights into buying behaviour, which channels are mostly used, which are growing, and whether online channels are gaining acceptance.


Sustainability Q1 2023

2023 73 pages

Delve into sustainability trends in the home improvement sector in Q1 2023. Discover consumer preferences and the shift towards eco-friendly home improvement solutions.