USP Marketing Consultancy
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Research

To answer our customers’ specific questions in the best possible way, we set up ad hoc studies with a tailor-made research design dedicated to their specific business case. We always start from the business objective of our customers and match it with the type of research that suits them best. As a result, we are experienced with a wide range of research types and methodologies.

Depending on the research objective, we offer qualitative (in-depth, focus groups) and quantitative research (CATI and WAPI). We are focused on delivering essential insights that bring our customers closer to their target audience and closer to success. Below are some examples of topics that we regularly research in ad hoc studies.

We help our clients with various types of researches

    Customer satisfaction

    Would you like to increase your turnover by improving customer satisfaction in the construction, installation and home improvement sector? USP conducts customer satisfaction research in these markets to help you succeed. Enhanced customer experience and customer satisfaction is a key factor that helps a brand stand out and grow its market share.                                                          

    Branding

    The more distinct your brand is, the more valuable it will be. Being distinct is not that easy when in the field of construction, installation and home improvement. However, professionals tend to stick with their favourite brands. All our branding studies come down to one common goal: increasing long-term profitability by introducing, maintaining or growing your brand in a competitive landscape.

    Customer journey

    Any marketer needs to know where and when to converse with his customer. Until not too long ago, customer engagement strategies in the construction, installation, and home improvement industries were pretty traditional and straightforward; (1.) the manufacturer is supplying the wholesaler and (2.) the wholesaler is supplying the professional applicator. A rather easy journey map to draw up.

    Product development

    Are your product and service portfolios still competitive within the market? Keeping up with continuous developments like digitalisation or sustainability are extremely important. Product research is vital in the entire product life cycle.

     

     

     

    Market exploration

    Perhaps you plan to enter a new market with your product or service? In that case, you need to understand exactly what is going on in that market. What are the trends and developments in that market, and who are the most important players. We use a range of methods to identify the market characteristics, such as market size, segmentation, distribution hubs, key media, market developments and sector culture.

    Pricing

    How often has you company been faced with at least some of the following challenges: How to maximize revenue and ROI? How much are your customers willing to pay for your product or services? And if you change the price level in any way, which reactions from customers and market could you expect from these changes?

     

    Segmentation

    Customer segmentation can help to better understand the unmet needs of your customers. With the technical products from the construction and installation industry, marketing managers sometimes find it difficult to decide what features and benefits to communicate.

     

     

    Market size

    To know if further growth is possible and whether your sales are developing in line with market volume, it is important for your business or organisation to understand your market position. Also to learn how your key competitors are performing in terms of market share.Our market size research can tell you all of this.   

                     

    Driver analysis

    Driver analysis can provide insights into the relevance and most important drivers for specifiers, installers, and end-users in the market. Our customers often use this information to develop new products and services. With this, it’s also essential to understand the DMU. 

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    Research

    Customer satisfaction

    How to increase your turnover through customer satisfaction?

    Branding

    The more distinct your brand is, the more valuable it will become.

    Customer journey

    A customer journey is a customer's personal experience with your company.

    Product development

    Provide your product development and design team with end-user insights

    Market exploration

    Gain the insights you need to be successful in new and potential markets

    Pricing

    Pricing is and always has been the biggest profit driver. We help you setting the right prices for your product

    Segmentation

    Better understand the unmet needs of you (potential) customers, identify growth opportunities and reach your target group in an effective way.

    Market size

    Quantify the potential returns of your investment by understanding the market size and setting realistic sales targets for new and potential markets

    Driver analysis

    Know which elements of the customer experience have the most impact on overall satisfaction, recommendation, and retention.

     

    News

    ​Read our articles based on the insights from our Market Reports. 

    Case Studies

    Market Research Case Studies and industry experience can bring background and thought to any research project.

    Market reports

    The following researches are available covering various markets.

    About us

    About what we do, our organization and our people.

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    The people who make USP.

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