Services in the installation sector Q3 2022
This report provides a comprehensive view of the installer's requirements for services from manufacturers. Within the report, you will find information on the most needed services in each category: commercial processes, engineering, products & installation, and repair & maintenance. It also examines the services that installers offer to their customers.
No. of pages
Electrical installers from the companies that provide electrical installation services, but may also do other activities in addition (HVAC, plumbing, etc.). Most interviews are conducted with owners/ directors or purchasers of these companies.
Key research topics
Services in the installation sector
Based on 660 successful quantitative telephone interviews in native languages
The United Kingdom, Germany, France, Poland, Belgium, the Netherlands and Spain
Full report in pdf or ppt covering all 7 countries, support from a key account manager in case of questions
What is this report?
This report provides a comprehensive view of the installer's requirements for services from manufacturers. Within the report, you will find information on the most needed services in each category: commercial processes, engineering, products & installation, and repair & maintenance. It also examines the services that installers offer to their customers. This information can help shape, refine, or develop your business strategies for engaging with electrical installers. The research is based on quantitative telephone interviews conducted with 660 electrical installers. These companies provide electrical installation services and are also involved in activities such as HVAC and plumbing, among others. The interviews were conducted across the 7 major European markets.
Why do you need this report?
This report will provide valuable insights into the services installers require from the manufacturers of the installation products. These insights will be particularly valuable for manufacturers targeting this group, as the information in the report can either validate current business development strategies or lay the foundations for new ones. Furthermore, understanding installers’ attitudes toward service needs will facilitate fact-based internal discussions without the need for custom research.
How was the research conducted?
This report is based on 660 successful quantitative telephone interviews conducted in the native languages of the United Kingdom, Germany, France, Poland, Belgium, the Netherlands, and Spain. The report relies on a representative sample of installers. The interviewed companies provide electrical installation services, but they may also engage in additional activities such as HVAC, plumbing, and so on. Most interviews are conducted with owners/directors or purchasers of these companies. This research is conducted quarterly, with reports covering various key marketing topics, including media orientation, BIM, prefab, sustainability, and many more.
What is included in this report?
The primary focus of this research is to provide key insights into the installer’s requirements from the manufacturers when it comes to services, but also it examines which services the installers offer to their clients. The study conducts in-depth research among installers, examining services installers require from manufacturers in different categories like commercial processes, engineering, products & installation, and repair & maintenance. It highlights significant differences among the seven European countries covered, offering essential insights for each country. Additionally, the report includes a detailed view of the turnover and order book developments of the installers, along with other relevant details.
Key questions answered
What services would installers in Europe like to receive from manufacturers of installation products in general?
Specifically, which services are they interested in related to commercial processes, engineering, products & installation, and repair & maintenance?
What additional installation services do European installers offer to their clients?
Is there a growing interest among European installers in BIM support from manufacturers of installation products?
Table of content
- Key takeaways
- Business development
- Services in the installation sector
- United Kingdom
- The Netherlands
Frequently asked questions
What is the most wanted service that European electrical installers would like to receive from manufacturers?
Spare part express service is highly sought after in Belgium, Poland, Spain, and Germany; tools and apps for checking products are in demand in the Netherlands and France. Only in the UK, real-time installation support is the most wanted service that installers seek from manufacturers
In addition to installation activities, what services do installation companies in the UK offer to their clients?
The majority of UK installers provide advice on energy and cost savings, regardless of company size.
Which services would German installation companies like to receive from manufacturers of installation products?
According to German installers, cable calculations would be most helpful, while there is very little interest in BIM support.
In addition to installation activities, what services do installation companies in Poland offer to their clients?
The majority of Polish installers do not provide many additional services alongside the main installation activities, but the most offered is advice on energy and cost-saving.
Which services do Belgian installation companies want to receive from manufacturers of installation products?
Concerning products and installations, real-time installation support is the most desired service among Belgian installation companies.
What our clients say about us
Senior Manager strategic and international Marketing at Gira
With the Electrical installation monitor reports we receive from USP we get an overview and first insights on behaviour, relevant topics and trends in the electrical installation industry.
Global Channel Director, Schneider Electric
Their specialized insights on construction and installation markets allow us to make go-to-market decisions based on factual data. Their customer-centric approach helps us put customer needs at the centre of our decisions.