explore our market researches

usp

News I published 15 June 2023

Installers positive about remote working

The pressure is rising for HVAC installers and plumbers. High energy prices and a general focus on sustainability are driving a high demand for installation work. Meanwhile, there is a shortage of skilled labor as many countries are facing labor shortages that also affect the installation market. The result is a search for ways to save time by working more efficiently.

One way to achieve this is through remote work. An unintended consequence of the increasing demand for smart installation products is that more systems are being connected to the internet. This allows installers to remotely access these systems and diagnose system faults or even perform remote maintenance.

Working remotely can save installers a significant amount of travel time. But to what extent are installers actually using this possibility? When we focus our European Mechanical Installation Monitor on smart installation products, we also ask HVAC installers in six European countries whether they work remotely and what they think of it.

Only a minority of installers work remotely

When considering all countries together, approximately four out of ten installers work remotely. This means they remotely access internet-connected systems to monitor performance, diagnose issues, troubleshoot problems, and perform other maintenance tasks. However, there are significant differences between countries.

The percentage of installers working remotely with smart installation products is highest in the United Kingdom, with nearly half of the installers saying they do so. This is not surprising, as the UK also has the largest share of installers involved in smart product installation. On the other end of the spectrum of remote work, we find Poland and France, where less than a third of installers indicate working remotely.

Installers who work remotely are quite positive about it

Interestingly, among the installers who have experience working remotely, Polish installers are the most positive about it. Nine out of ten have a positive view of remote work, while the rest are neutral. However, it should be noted that in all countries, the vast majority of installers working remotely have a positive perception of it.

Many installers mention the efficiency and time-saving aspect of remote work as reasons for this positivity. In addition to saving travel time, installers also highlight the convenience of remotely monitoring or troubleshooting systems, both for themselves and their clients. Moreover, the ability for installers to respond faster to issues and resolve them more quickly through remote access is cited as a benefit of remote work.

Negative experiences reveal opportunities for manufacturers

The mentioned advantages such as efficiency, time savings, convenience, and fast service are excellent but somewhat obvious selling points for smart installation products. Manufacturers can use these to promote their smart products to both end-users and installers. However, to truly make a difference, it may be worth looking at the negative experiences, however few they may be.

Some reasons for negative experiences with remote work were related to sensor unreliability in a system, while others were related to the complexity of the systems involved. Another significant frustration is issues with internet connectivity. While manufacturers have little control over poor internet connections at job sites, they can differentiate themselves by addressing installers’ concerns and making both the installation and remote work with smart products easier.

For a more detailed overview of the experience and attitude of installers toward smart installation products, as well as their economic developments in six major European markets, we refer you to the European Mechanical Installation Monitor by USP Marketing Consultancy.

Fresh Insights Await

Our latest reports

Delve into the newest findings across various market segments, crafted for a cutting-edge overview. Explore our latest reports, brimming with up-to-date data, trend analyses, and in-depth examinations, all tailored to provide you with a comprehensive understanding of the current market dynamics.

Construction

Home Improvement

Installation

Construction

Trends in material usage Q1 2024

2024 102 pages

Explore the evolving trends in material usage among European architects in Q1 2024. Delve into the factors driving material preferences and the impact on construction aesthetics and sustainability.

Construction

Media orientation H2 2021

2024 161 pages

Explore the media engagement patterns of contractors to optimize your marketing strategies. Dive into a pool of insights that unveils how contractors interact with different media channels.

Construction

European Green Deal Q4 2021

2024 88 pages

Explore the impact and reception of the European Green Deal among architects. Understand how the initiative is influencing architectural practices and sustainability measures.

Construction

BIM Q4 2023

2024 246 pages

Key insights regarding the BIM usage and behaviour of European architects, and our latest future building volumes prognoses

Construction

Purchase Channels H2 2023

2024 123

Explore the buying and ordering behaviour among contractors in H1 2023. Uncover the key channels used, share-of-wallet and much more.

Construction

Behavioural segmentation and media usage report 2023

2023 75 pages

This report provides a comprehensive overview of purchase behaviour, products, and media usage, specifically focusing on European handymen. It delves into how handymen use media, and for what purposes, and examines their habits and preferences in terms of purchasing behaviour.

Home Improvement

DIY versus DIFM Q4 2021

2024 113 pages

This report is a must-have if you’re in the home improvement industry. It provides a wealth of information on the behaviour of DIY and DIFM consumers, their motivations, and the factors that influence their purchasing decisions.

Home Improvement

DIY or DIFM Q4 2023

2024 70

Explore the prevailing trends between DIY and DIFM in Q4 2023. Understand consumer preferences and the factors influencing their choice between DIY and DIFM.

Home Improvement

Branding Q3 2023

2023 93 pages

This report offers an extensive overview of the home improvement industry, with a focus on branding and the most popular brands within different categories. Within this report, you will gain insights into how customers perceive home improvement brands and what motivates them to buy certain products.

Home Improvement

Purchase channels Q2 2023

2023 114 pages

The European Home Improvement Monitor offers valuable insights on purchase channels in the European home improvement industry, examining the evolving preferences and behaviors of consumers across traditional retail and emerging online platforms.

Home Improvement

Purchase Channels Q2 2022

2022 124 pages

Uncover the prevalent purchase channels in the home improvement sector during Q2 2022. Delve into consumer preferences and the factors influencing their purchasing decisions.

Home Improvement

Do-it-yourself or do-it-for-me Q4 2022

2022 93 pages

Explore the prevailing trends between DIY and DIFM in Q4 2022. Understand consumer preferences and the factors influencing their choice between DIY and DIFM.

Installation

Sustainability Q1 2024

2024 81 pages

Delve into sustainability trends in the home improvement sector in Q1 2024. Discover consumer preferences and the shift towards eco-friendly home improvement solutions.

Installation

BIM Q1 2024

2024 84 pages

The European Mechanical Installation Monitor report provides a detailed analysis of the plumbing and HVAC industry. This report specifically focuses on BIM adaptation in the industry.

Installation

Sustainability Q1 2024

2024 99 pages

The European Electrical Installation Monitor report provides a detailed analysis of the sustainable solutions in the installation industry. This report specifically focuses on sustainability aspects in the industry.

Installation

Challenges toward sustainable future Q4 2021

2024 111 pages

Installation

Purchase channels Q4 2021

2024 106 pages

Delve into the training needs within the electrical installation sector. Understand the areas requiring skill development to meet the evolving demands of the industry.

Installation

European Heat Pump Monitor: Homeowners’ insight

2024

The European Heat Pump Monitor: Homeowners’ insight is an annual survey based on about 4.000 online interviews with homeowners, conducted in 8 European countries. The report covers a range of topics, relevant to understand the sentiments, buying behaviours, concerns, and evolving needs of the target group. It includes 8 country-specific insights, with cross-country comparisons, and provide guidance for shaping successful and sustainable strategies for business growth.