Browse Market Reports:


Only 55% of the French installers have a smartphone or iPad for professional purposes.

In the majority of the countries, between 80% and 90% of the installers have either a smartphone or a tablet they can use for professional purposes. This is valid for only 55% of the French installers. Regardless of the high share of the smartphones and tablets, however, the usage of apps for professional purpose is obviously not done by all installers who have such a device. 

Highest share of app users can be found in the Netherlands. Big gap between Dutch and French installers

The Dutch installers are normally one of the frontrunners in the industry when it comes to usage of new technologies. In the case with the usage of apps they again prove to be ahead of their colleagues from other countries.

Among the German and UK installers  a high share of app users can be found also.

French installers are behind, as only 20% of all installer use apps for their work.

Manufacturers’ apps are the most popular ones

In the majority of the cases, the apps used by the installers are manufacturers’ apps. Some of the installers mention the names of the manufacturers they use. Boiler manufacturers like Viessmann, Vaillant, Bosch, Buderus, Nefit, Worcester and Remeha are the most dominant group. Names like Daikin, Mitsubishi, Grundfos and Grohe also appear among the mentioned apps used by the installers.

Next to the manufacturers’ apps,  wholesalers’ apps are also popular among the installers in some countries. In the Netherlands for example, the apps of Techische Unie and Rensa were mentioned. Other wholesalers’ apps mentioned were  Cedeo, Brossette and Richardson in France, and Facq and Van Marke in Belgium.

Whatsapp is also used for professional purposes by installers, mainly in the Netherlands and Germany.

Apps mostly used for technical product information & specifications 

In all countries except for Poland,  the installers mainly use apps for finding technical product information. Other purposes for using apps are: making calculations (UK and Poland); checking availability of products (Germany and the Netherlands); advice about products (UK and Belgium); in case of malfunctioning (the Netherlands & Belgium); troubleshooting (Poland and UK). 

Recent news

For more information about our expertise and research on building materials please contact the responsible partner below.
We look forward to help you.


Customer satisfaction

How to increase your turnover through customer satisfaction?


The more distinct your brand is, the more valuable it will become.

Customer journey

A customer journey is a customer's personal experience with your company.

Product development

Provide your product development and design team with end-user insights

Market exploration

Gain the insights you need to be successful in new and potential markets


Pricing is and always has been the biggest profit driver. We help you setting the right prices for your product


Better understand the unmet needs of you (potential) customers, identify growth opportunities and reach your target group in an effective way.

Market size

Quantify the potential returns of your investment by understanding the market size and setting realistic sales targets for new and potential markets

Driver analysis

Know which elements of the customer experience have the most impact on overall satisfaction, recommendation, and retention.



​Read our articles based on the insights from our Market Reports. 

Case Studies

Market Research Case Studies and industry experience can bring background and thought to any research project.

Market reports

The following researches are available covering various markets.

About us

About what we do, our organization and our people.

About USP

What we do, in words and numbers.

Our team

The people who make USP.

Our vacancies

We have different challenging roles.